Civica IT System
Case management with Customised Civica System
FWJ operates a state of the art case management system called Civica. It is one of the leading systems in the marketplace.
To ensure the benefits of Civica are maximised for all our clients, Andy Wilks effectively “ripped up” the standard precedents that came with the system and replaced them with bespoke FWJ precedents both for documents and letters. These documents and letters have been written with the benefit of our years of experience in these matters and their wording provides an extremely effective tool to maximise debtor recoveries and reduce the time that monies are outstanding.
This system is unique to FWJ and provides a significant advantage over many of our competitors.
Key Benefits:
- Less time spent drafting documents (and thus a reduced cost to our clients);
- It eliminates any possibility of errors in the drafting of documents as these are now precedent driven and have been checked on the system;
- All diary dates are entered on a central diary and a reminder system enables maximum pressure is maintained on a debtor;
- Our IT system enables us to process still more “volume” based work cost efficiently;
- It provides up to the minute reporting procedures
- Whilst some work might be done by paralegals, the precedent based letters they are sending have the benefit of many years experience behind them – thus increasing the likelihood of early settlement / payment;
- Demands can be e-mailed to debtors as well as sent by traditional methods of fax and post;
The Civica system is not there to replace fee-earners within the firm, but rather to enhance the offering that FWJ gives to its clients.
Solicitor time is better spent ensuring the most effective approach and responses are provided to a client rather than on straightforward but time consuming tasks like drafting precedent based documentation.
We are really excited about our system and the enhanced service levels we now provide to our clients.