HomeCase studiesSMEs, directors & shareholdersDebt recoveryAchieving full repayment of a disputed debt plus recovery of legal costs for a claims management company

Why the client needed our help

Our client, a claims management company, needed our help collecting in a debt for professional fees which had been disputed by a private individual debtor.

How we helped

First, we issued a pre-action protocol compliant Letter Before Action (LBA) to the debtor. When this received no response, we sent further correspondence requesting payment of the debt, again, in accordance with pre-action protocol. Still without any response from the debtor, we then issued proceedings against them in the county court.

The outcome

The issue of proceedings resulted in a full settlement with the debtor which included the recovery of our client’s legal costs. Our client was delighted with the outcome.

Shona has been helping us with volume debt recovery for five years now and we’ve been really impressed. She’s very diligent and her deep understanding of our business model means she can progress matters in a timely, efficient and cost effective manner. She’s also great at giving honest advice from both a commercial and legal perspective.

Jason Foran, General Manager at Rightside Financial Services Limited

Key contacts

Shona Houghton

Shona Houghton

Debt Recovery Manager

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